Introduction

Welcome to Residual.ae (the “Website”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and disclose your information.

By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Website.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment details (if applicable)

b) Non-Personal Information

• IP address
• Browser type and version
• Device type
• Geographic location (approximate)
• Pages visited and time spent on the Website

2. How We Collect Information

We collect information through the following means:

• Direct Input: When you provide information through forms, registrations, or other interactions on the Website.
• Automated Technologies: Cookies, log files, and tracking technologies that collect data about your usage of the Website.
• Third-Party Services: Information provided by analytics tools and third-party integrations.

3. Use of Information

We use your information for the following purposes:

• To provide and improve our services.
• To process transactions and send order confirmations.
• To respond to customer inquiries and provide support.
• To send promotional materials, updates, and notifications (with your consent).
• To monitor usage patterns and enhance Website functionality.
• To comply with legal obligations and enforce our terms of use.

4. Cookies and Tracking Technologies

Cookies are small data files stored on your device that help us improve your browsing experience. We use cookies to:

• Remember your preferences.
• Analyze Website traffic and usage trends.
• Provide personalized content and advertisements.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of our Website.

5. Sharing of Information

We do not sell, rent, or trade your personal information. However, we may share your information with:

• Service Providers: Trusted third parties who assist in providing services (e.g., payment processors, hosting providers, or analytics tools).
• Legal Authorities: When required by law or to protect our legal rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

6. Data Storage and Security

We implement robust security measures to protect your information, including:

• Encryption of sensitive data.
• Regular security audits and updates.
• Restricted access to personal data.

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the data we hold about you.
• Correction: Update or correct inaccurate information.
• Deletion: Request deletion of your data, subject to legal and operational requirements.
• Opt-Out: Unsubscribe from marketing communications.

To exercise these rights, please contact us at daniel@residual.ae.

8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

9. Children’s Privacy

Residual.ae is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that a child’s information has been collected, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the “Effective Date” updated accordingly. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us:

Email: contact@residual.ae